Privacy Policy

Last updated: 15 January 2026

This Privacy Policy outlines how Pixlstoryfoundry Ltd ("we", "us", "our") collects, uses, stores, and protects personal data obtained from visitors ("you", "your") navigating Pixlstoryfoundry.forum. We are committed to protecting your digital privacy in absolute compliance with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller Information

For the purposes of the UK GDPR, the Data Controller is:

Pixlstoryfoundry Ltd
Unit 12, Enterprise Industrial Estate, Queens Road
Coventry, West Midlands, CV1 3JS
United Kingdom
Email: [email protected]

2. Lawful Bases for Processing

Under the UK GDPR, we must establish a clear lawful basis before processing any personal data. We rely on the following bases depending on how you interact with our platform:

• Consent: When you voluntarily opt-in to non-essential performance cookies or contact us through our online portals. You have the right to withdraw this consent at any time.
• Contractual Performance: Necessary processing to assess, prepare, and deliver our physical vehicle detailing consultation schedules and maintenance frameworks upon your explicit request.
• Legitimate Interests: Necessary processing for our legitimate business interests, specifically monitoring security, validating form submissions, preventing automated spam, and improving the layout and user experience of our website.

3. Types of Personal Data We Collect

We only collect the minimum required data to process your requests and maintain a secure digital environment. This comprises:

• Identity Data: Full name, organizational affiliate, or business name (for fleet assessments).
• Contact Data: Email address, physical postal address (for fleet coordinate invoicing), and telephone numbers.
• Vehicle-Specific Data: Make, model, year of manufacture, known vehicle paint history, clear-coat concerns, previous detailing work, and notes regarding interior use patterns (e.g., pet transport or spillages).
• Technical & Usage Data: Internet Protocol (IP) addresses, operating system specifications, browser configuration, referral paths, time-zone settings, and navigation duration on specific care guides.

4. How We Collect Your Personal Data

We gather data through several distinct pathways:

• Direct Interaction: When you fill in and submit our care advice forms, diagnostic selectors, or send us email inquiries directly.
• Automated Technologies: As you navigate through Pixlstoryfoundry.forum, our web servers and standard tracking codes compile technical data using cookies, session logging, and server-side tracking (subject to your opt-in consent).

5. How We Use Your Personal Data

We process your data for the following specific purposes:

6. Sharing and Third-Party Disclosures

We protect your personal data and do not engage in the sale, licensing, or monetization of your details for external advertising campaigns. Data is only shared under the following strict conditions:

• With trusted service providers (such as secure email hosts, web servers, and local operational databases) that operate under formal data processor agreements.
• When required by statutory law, court orders, or state regulatory bodies in the United Kingdom.

7. Data Security and Storage Location

All data processed through our contact forms is stored securely within UK-based server systems or EEA data centres operating under standard contractual clauses. We implement robust technical, administrative, and physical security measures—including TLS encryption protocols on all form submissions—to prevent data breaches, unauthorised access, or loss.

8. Retention Period

We do not store your data indefinitely. General enquiry data that does not lead to a physical inspection or detailing program is securely deleted or anonymized within six (6) months of submission. Customer accounts and diagnostic history records are kept for the duration of the operational partnership, and up to seven (7) years following to satisfy statutory financial and tax auditing requirements in the UK.

9. Your Legal Rights

Under the UK GDPR, you hold comprehensive rights regarding your personal data. You may request to exercise any of these at any time:

• Right of Access (SAR): Request a complete copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate, incomplete, or out-of-date records.
• Right to Erasure ("Right to be Forgotten"): Request the complete deletion of your records where there is no overriding legal reason to continue storage.
• Right to Restrict Processing: Request that we suspend processing your data under certain parameters (e.g., during validation of accuracy).
• Right to Object: Object to processing based on legitimate interests, or processing for direct marketing.
• Right to Portability: Request the transfer of your structured data to another digital platform.

To exercise any of your rights, please submit a request to our Data Protection Officer at: [email protected]. We respond to all valid requests free of charge within one calendar month.

10. Regulatory Complaints (ICO)

If you believe we have processed your data unlawfully or failed to address your data requests satisfactorily, you have the statutory right to file an official complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk